Benefits of using Traversa Services:

When partnering with us, you’ll receive added benefits that will positively impact your business, as Traversa will…

• Improve your sales team’s confidence in emerging so-
  lutions by overcoming that “first installation” concern.
• Mitigate initial operational dollar risks while enabling healthier margins by utilizing Traversa’s experienced sales, engineering and project management professionals.
• Maximize end-user share of wallet, as well as limiting competitive pressures.
• Augment resource skills to provide seamless service delivery.
• Support you and your customers nationwide, providing quick turn-around solutions to meet virtually any deadline.

The Traversa team of experienced network engineers average 13+ years of experience and proficiency across multi-vendor platforms. All service offerings are available nationally, with a competitive delivery turn-around.

Channel Services

Traversa has refined how IT services are delivered to channel partners through our unique processes and methodology. Our team of sales, project management, and certified engineering professionals leverage years of experience and technical expertise to provide you and your customers with cutting-edge network and security solutions across multi-vendor platforms. Our projects are delivered within scope, on time and in budget to preserve your margins.

Traversa’s Channel Partner Level of Support

• Pre-Sales Support – We work alongside our Channel Partners to identify and position product offerings to meet your customer’s technology requirements, which may include a needs assessment and analysis, a multi-vendor feature assessment, and/or solution design and positioning support.

• Solution Assessment – We will assess your customer’s WLAN/LAN, firewall and wireless network environment, along with solution drivers to determine appropriate products and services most suitable for your customer.
• Deployment Services – Traversa will assist with planning, staging and implementation of advanced network and security technologies, which may entail a full turnkey project, or solely provide as-needed support. Deployment can be conducted onsite or as a remote network configuration with Day One remote escalation support.

• Knowledge Transfer – After deploying a solution, our team will provide the necessary tools and knowledge for your customer to manage their upgraded environment moving forward, with customer satisfaction being Traversa’s top priority.
• Block Hour Support – Traversa will support organizations lacking in network expertise by providing block hour engagements where an engineer can be scheduled as needed outside of a specific project schedule.

Manufacturer Services

As a “white label” systems integrator, Traversa has developed strong partnerships with major network and security product manufacturers.

The go-to-market dynamics for manufacturers to launch new products has significantly changed over the past decade. Most struggle with how to “scale up” their market entry capabilities to increase the acceptance and demand for new products while protecting their valued resellers.

As a major product manufacturer selling directly through your technology VARs, who are Traversa’s customers, we offer a supporting role to help ensure that your products are successfully implemented by your resellers. This leads to quality implementations of your products and satisfied customers.

All it takes is one poorly placed investment or misstep to have serious ramifications on the long-term viability of a solution for a reseller’s business and customer relationships. Traversa provides knowledge transfer to better prepare your channel partners in delivery of services, accelerating new product adoption with your channel partners into their target markets.

Traversa Supports Manufacturer’s Value-Added Resellers

• Augments a VAR’s technical expertise and service capabilities, while allowing them to maintain end-user relationships.

• Increases revenue forecasts by instilling a level of confidence within channel partners to move appropriate IT solutions forward with the added support of a trained service company standing behind them.

• Provides accurate training materials for both VARs and direct service organizations.

• Offers flexible and customized services based on the end-user’s specific needs.

• Delivers a strategic partner’s value and knowledge into a sales opportunity without creating channel conflict.

Service Methodology

The “Traversa Way” is our pursuit of always finding a better way. Over the years this pursuit has enabled us to consistently deliver quality services on time and within budget for our channel partners. Our service methodology is based on the delivery philosophy that if you can design a solution specific to the customer’s needs, build and test that solution without impact to the customer’s environment, then the opportunity for a successful outcome increases exponentially. Traversa applies this methodology only to technologies where we have become industry experts. This, coupled with our detailed processes and documentation, ensure that the customer receives the highest quality of service in the industry. Traversa’s service methodology, technical expertise, and affordable pricing are the attributes behind our success on every project we deploy.

Traversa’s Service Delivery Process